Give Your Patients 24/7 Hearing Aid Support.
Give Your Team Time Back.
Soundly Supported's AI-powered virtual agent handles routine hearing aid troubleshooting, cleaning, and maintenance questions—so your clinic can focus on what matters most: delivering exceptional patient care.
Built by audiologists for audiologists. Seamlessly integrated into your workflow. Available via phone, chat, and SMS.
AI-Powered Support That Works as Hard as You Do
Soundly Supported deploys an intelligent virtual agent that becomes an extension of your clinic—handling routine hearing aid support 24/7 while preserving the human touch where it matters most.
The result? Your patients get immediate help. Your team reclaims clinical time. Your practice runs more efficiently.
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Free your audiologists from repetitive troubleshooting to focus on diagnostics, fittings, and complex patient care that drives revenue and outcomes.
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Patients get instant support when they need it—no wait times, no frustration. Better experience means better compliance and fewer device returns.
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Reduce front desk burden, minimize callback volume, and create predictable workflows that scale with your practice growth.
Soundly Supported integrates into your existing workflow with minimal friction. Your patients get help through their preferred channel.
Your team stays in control.
Simple for Patients. Seamless for Your Practice.
Step 1:
Patient Reaches Out
Three Ways to Connect
Phone: Patients call a dedicated number you provide
Chat: Web-based chatbot embedded on your clinic website
SMS: Text-based support
All channels deliver the same intelligent, branded experience.
Step 2:
AI Agent Provides Guided Support
Branded as YOUR Clinic
The AI agent:
Walks patients through step-by-step troubleshooting for common issues
Provides detailed cleaning and maintenance instructions
Answers general hearing aid questions with patience and clarity
Never gets frustrated, never puts patients on hold
Maintains your clinic's voice and protocols
Step 3:
Resolution or Intelligent Escalation if Needed
Clinical Guardrails Built In
Our AI agent recognizes when issues require human expertise.
When escalation occurs:
Your team receives a detailed conversation summary
Patient information is flagged for follow-up scheduling
Clinical continuity is preserved with complete context
No patient is left without a path to care
Built Different. Built Better.
Soundly Supported isn't just another chatbot. We're a purpose-built solution created by hearing healthcare professionals who understand your challenges—and engineered by experts who know how to solve them at scale.
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Built BY Audiologists FOR Audiologists
Our CEO is a practicing audiologist who has experienced these workflow challenges firsthand. Every conversation flow, every escalation protocol, every patient interaction is designed with clinical accuracy and patient safety as the foundation.
What this means for you: Confidence that the AI agent understands hearing aid technology, recognizes clinical red flags, and maintains professional standards.
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Multi-Channel Access: Phone + Chat + SMS
Not all patients want to chat online. Not everyone texts. We provide flexible access channels so every patient—regardless of age, tech comfort, or preference—can get support.
What this means for you: Higher utilization rates, better patient satisfaction, and broader reach across your entire patient population.
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Intelligent Escalation with Detailed Clinical Summaries
When the AI agent escalates, your team doesn't start from scratch. Every escalation includes a comprehensive conversation summary with patient concerns, troubleshooting steps attempted, and recommended next actions.
What this means for you: Faster resolution times, better clinical continuity, and patients who feel heard throughout their journey.
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Clinic-Branded Virtual Agent
This isn't "Soundly Supported" answering your patients' calls—it's YOUR clinic's virtual assistant. Custom branding ensures every interaction reinforces your practice identity and builds patient trust.
What this means for you: Strengthened brand loyalty, consistent patient experience, and seamless integration with your clinic's reputation.
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Scalable from Single Practices to Health Systems
Whether you're a two-audiologist practice or a multi-state enterprise, Soundly Supported scales to meet your needs. HIPAA-compliant infrastructure, enterprise security standards, and proven reliability.
What this means for you: A solution that grows with you, meets compliance requirements, and delivers consistent performance across locations.
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Founded by Audiologist CEO + Principal Engineer from Splunk
The combination of clinical insight and enterprise-grade technical expertise means we understand both the healthcare environment AND can deliver reliable, scalable solutions that actually work in real-world clinic settings.
What this means for you: A partner who speaks your language, understands your constraints, and has the technical chops to deliver on promises.
Join Our Waitlist!
Join our waitlist to improve hearing care operations without replacing clinicians.
Soundly Supported helps clinics reduce routine support demand, protect clinician time, and provide more consistent hearing aid assistance both during and outside of office hours.
Your Patients Deserve Immediate Support. Your Team Deserves Time Back.
Soundly Supported makes both possible.
Schedule Your Demo Today
Join the audiologists and healthcare systems already exploring the future of hearing aid support. HIPAA-compliant. Clinically informed. Built for audiology.